Dear Client , (Customer ID: 2*******)
Thank you for contacting 1and1 Internet.
In order to better serve you and the online community, 1and1 requires
that all accounts are verified and have accurate contact information on
file.
To provide you with the best customer service we ask that you provide us
with a valid form of either your US or Canadian identification.
This documentation can consist of:
Passport
Green Card
and/or Drivers License/State ID
Additionally, if your ID is not issued by the US or Canada, please
provide proof of your current US or Canadian address (personal or
business), such as a utility bill, etc.
This documentation is used only for account verification and is not
shared by 1and1 or any related companies for any other purposes.
Please reply to this email and attach a digital image of your ID.
Acceptable formats for the attachment include: .png, .jpg, or .pdf.
You can also send it along with your customer ID via Fax: (610) 560 1501
Please reply to this request within the next five days, or your account
cannot be activated.
If you have any questions we are also available by phone at 877-206-4253
between the hours of 9 A.M. and 5 P.M. Eastern Time (US). Please have
your Customer ID number available when you call.
1and1 has been offering high-quality Internet Services for over 20
years. For more info visit: http://order.1and1.com/xml/order/AboutUs
Thank you for your cooperation in this matter.
We always appreciate your feedback to auth@1and1.com.
–
Sincerely,
Security Team
1&1 Internet, Inc.
Ok, I purchased the domain name yesterday and the site said thank you for your order. This morning, they called me telling me that the domain name was cancelled, I asked why? They said, yes the charge did go through on your mastercard but we have refunded you the full money. Now, they told me to wait 6 hours for the domain name to perge out of the system so I can re order it.
I dont want to order of these people because they were rude and not willing to assist me. Surprisingly, it takes 48 hours for the domain name to get registered and be ready for use after the purchase and another 24 hours if you order on the weekend.
Can someone please recommend a nice domain name registration company fo me. Price doesnt matter, I am looking for quality support, and everything.A company that can offer me the domain name for use right away.
Webs.com Is very nice, has live help chat, and has a built in sight design helper. And has very cheap prices. I use it myself, but another one is Godaddy.com Witch i have never used, but has good reviews.
Hope This Helps, Blazr
48 hours for a full domain name to be registered is quite normal.
If you’re purchasing a full domain – like yourname.com – there is no legitimate provider can make it available immediately.
If you require immediate use, try a free sub-domain – like yourname.webs.com
I’m sorry you had such trouble with 1and1. I have used 1and1 for almost 10 years now and I too have had problems with CS. I’ve only stayed with them because they’re Domain Management software is top notch.
Have you tried GoDaddy.com? They are pretty cheap and easy to setup. However, the CS is not always consistent but worth the try.
Cibertek
http://cibertek.net/blog
The request from 1and1 to receive proof of your identity is highly unusual and is something I have only ever experienced with registering Canadian domain names (.ca).
Also, most registrars will make your newly purchased domain name available to you to begin using within a few minutes, if not instantly. Someone answered above that you can’t use a domain until 24 to 48 hours after the domain is registered. This is not true.
The 24 to 48 hours wait time applies only to the time it takes for all of the Whois servers around the world to get updated with the new domain name information, including owner information and DNS servers. What this means to you is that your domain name will not resolve 100% of the time to your website (or parked page) until all Whois servers are updated with your domain’s DNS servers. This is what takes 24 to 48 hours. Some registrars (like 1and1) will make you wait before you can use your new domain, but GoDaddy and Moniker (and most others) do not make you wait.
You would do well to go with GoDaddy.com. I have been using them for years and their customer service is very good. Their prices are also some of the lowest in the industry. The user interface can be a bit aggravating, but if you only have a few domain names, it won’t be a big deal.
My registrar of choice is Moniker.com because their prices are also very low and their user interface is far superior to that of GoDaddy (very important when you manage hundreds of domain names, as I do), but their customer service is not great. Moniker also claims to have never lost a domain name (through fraud, theft, etc.).
If you only have a few domain names and you want excellent customer service, go with GoDaddy. If you own 50+ domains and don’t care about great customer service, but ease of portfolio management is a major factor, then go with Moniker.